Privacy Policy

At Witty Wonder, operated by SPTV GROUP, we are committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, stored, and shared. This Privacy Policy explains how information is handled when you visit or make a purchase from www.wittywonder.com(“Platform” / “Site”).

This document is an electronic record under the Information Technology Act, 2000 and applicable rules thereunder. By accessing or using our Platform, you agree to be bound by this Privacy Policy, our Terms of Use, and applicable service/product terms

1. Applicability & Jurisdiction

  • This Platform is operated in India, and we do not offer products or services outside India.

  • Your personal data is primarily stored and processed in India, though it may be transferred to trusted partners outside India where legally permitted.

  • This Privacy Policy is governed by the laws of India.

2. Personal Information We Collect

A. Information You Provide

When you interact with us or place an order, we may collect:

  • Name

  • Billing & shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via payment partners)

  • Any information shared for customer support or verification

Sensitive personal data (such as payment instruments) is collected only with your consent and in accordance with applicable laws.

B. Automatically Collected Information (Device Information)

When you visit our Site, we automatically collect:

  • IP address

  • Browser type

  • Time zone

  • Device identifiers

  • Pages viewed and interactions

This information is collected using:

  • Cookies

  • Log files

  • Web beacons, pixels, and tags

Cookies help improve user experience. You can manage cookies via allaboutcookies.org.

3. How We Use Your Personal Information

We use your information to:

  • Process and fulfill orders

  • Process payments and arrange delivery

  • Communicate order updates and support responses

  • Screen for fraud, risk, and security threats

  • Improve website performance and user experience

  • Conduct analytics and marketing effectiveness checks

  • Send promotional messages (where consent is provided)

You may opt out of marketing communications at any time.

4. Sharing of Personal Information

We share personal information only when necessary, including with:

  • Shopify (e-commerce platform)

  • Payment gateways (PhonePe, Cashfree, etc.)

  • Logistics & courier partners

  • Analytics providers (e.g., Google Analytics)

  • Marketing & advertising partners

  • Government or law enforcement agencies, if legally required

We are not responsible for third-party privacy practices. Please review their privacy policies independently.

5. Behavioral Advertising

We may use your information to show relevant ads.

You can opt out via:

  • Facebook Ads Settings

  • Google Ads Settings

  • Bing Ads Preferences

  • Digital Advertising Alliance: optout.aboutads.info

6. Do Not Track

We currently do not alter data collection practices in response to browser Do Not Track signals.

7. Data Retention

  • Order information is retained for records, compliance, and support.

  • Data is retained only as long as necessary or as required by law.

  • We may retain anonymised data for analytics and research.

8. Account Deletion & Data Removal

You may request account deletion by:

Deletion may be delayed if:

  • Orders are pending

  • Disputes or legal obligations exist

Once deleted, access to the account will be permanently lost.

9. Your Rights

You have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion (subject to legal requirements)

  • Withdraw consent for marketing communications

European residents additionally have rights under GDPR, including data access and portability.

10. Security Measures

We use reasonable security practices to protect your data. However, internet transmission is not fully secure. Users are responsible for safeguarding their login credentials.

11. Consent

By using our Platform or providing your information, you consent to:

  • Collection

  • Use

  • Storage

  • Processing

  • Sharing (as described in this policy)

If you provide third-party data, you confirm you have authority to do so.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically for legal, operational, or regulatory reasons. Continued use of the Platform implies acceptance of updated terms.

13. Grievance & Contact Information

📧 Email: support@wittywonder.com

Grievance Officer:
Company: SPTV GROUP – Witty Wonder

📧 support@wittywonder.com
Working Hours: Monday–Saturday, 9:00 AM – 6:00 PM