Exchange, Refund & Return Policy

For all Exchange, Return or Refund requests, please contact us at:
📧 support@wittywonder.com
🕘 Working Hours: 10:00 AM – 7:00 PM (Monday to Saturday)

1. Policy Validity & Time Limits

• Exchange, return, or refund requests must be reported within 7 days of delivery (including the day of delivery).

• The maximum eligibility window is 15 days from the date of purchase.

• Requests raised after 15 days from purchase will not be accepted under any circumstances.

• Each order is eligible for only one exchange or return request.

2. Exchange Policy

✅ Eligible Exchange Cases

• Size issues

• Wrong product delivered

• Manufacturing defects or damaged products

🔁 Exchange Conditions

• Products must be:

  • Unused and unwashed

  • In original condition

  • With original tags, sticker labels, and packaging intact

  • Properly folded and securely packed to prevent transit damage

• Free exchange is available only for size issues.

• Reverse pickup will be arranged by us.

💰 Product Value Difference

• If the exchanged product is of higher value, the difference amount must be paid online before dispatch.

❌ Not Eligible for Exchange

• Used or washed items

• Items without original tags or packaging

• Products purchased during sale or using discount codes

• Requests raised more than once per order

3. Return & Refund Policy

💸 Refunds Are Issued Only in Genuine Cases

Refunds are provided only if:

• A defective or damaged product is delivered, and

• The issue is reported within the eligible time frame with proof

📩 Email support@wittywonder.com with:

• Order number

• Description of the issue

• Clear photos of the defective or damaged product

⚠️ Important Refund Conditions

• No refund for size issues (free size exchange only).

• Minor colour or design variations due to photography, lighting, or screen display are not considered defects.

• If our verification shows the defect is caused due to customer handling, misuse, or washing, refund will not be processed.

4. Exceptional Returns (Non-Defective Products)

• In rare cases where a return is approved without any defect or delivery issue,
  ₹100 will be deducted from the refund amount to cover reverse-pickup logistics costs.

• Refunds will be credited to:

  • The original payment method, or

  • The bank account shared by the customer

5. Sale, Discount & Exempted Products

• Products purchased during sales, promotions, or using discount codes are not eligible for refunds.

• Certain product categories may be exempted from return or refund, which will be clearly communicated at the time of purchase.

• Only defective or damaged items in such categories may be eligible for replacement.

6. Cancellation Policy

• Cancellation requests will be considered only within 15 days of placing the order.

• Cancellation will not be accepted if:

  • The order has been shipped, or

  • The product is out for delivery

(In such cases, the customer may choose to reject the package at the doorstep.)

7. Quality Check & Approval Process

• Returned or exchanged products will undergo a quality inspection once received.

• You will be notified via email regarding:

  • Receipt of the product

  • Approval or rejection after inspection

• Approved requests will be processed strictly as per this policy.

8. Refund Processing Timeline

• Once approved, refunds may take up to 30 days to reflect in your account, depending on bank and payment partner timelines.

9. Important Customer Responsibilities

• Do not accept damaged packages at the time of delivery.

• Ensure returned products are:

  • Properly packed

  • Unused and unwashed

  • In resale-worthy condition

Failure to meet these conditions may lead to rejection of the request.

10. Final Authority

Witty Wonder / SPTV Group reserves the right to:

• Accept or reject any exchange, return, or refund request

• Modify this policy at any time without prior notice